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Privacy Policy

The information which you give us when ordering is treated with respect and is solely used for the purpose or processing your order.

No information will be  sold, distributed or leased to third parties unless we have your pemission to do so.


The Palm Tree Company is the sole owner of the information collected on this site.

We realise the importance of keeping your personal information private and secure. The privacy police below details our commitment to keeping our customers details and information secure (as imposed by the Data Protection Act 1998)

When you order we require a limited number of personal details from you. These include your name, telephone number, email address, delivery address and payment details.. These allow us to complete your order and contact you if there is a problem with delivery. We will send you emails relating to your order including order confirmation.



Most of the information collected will be used to process orders and to fulfil our agreement with you.

Information will only be passed on to approved third parties that carry out services for us, which may include order fulfilment, package delivery, customer service and credit processing.

We may use your email/postal address to keep you informed of interesting offers currently available.

We will not sell, share or rent your email address and telephone number.

Please note that we do not store credit card information.



To safeguard your personal information when you place an order, such as your credit card details, the information is protected with the best encryption software currently available in the industry (SSL).



In order to protect our customer and ourselves from fraud and theft, we may pass on information that we obtain in our customer records to other financial organisations (including law enforcement agencies) involved in fraud protection and detection, to use in the same way.

We take your concerns about privacy and security seriously. Feel free to contact us at any time if you have any question.





Payments are processed securely by Paypal and Stripe.

 Payment processing is done via the Paypal  and Stripe servers. We do not store your payment card details. Paypal  and Stripe encrypt your payment card details using industry standard SSL technology to ensure they are kept completely safe and secure.

Where goods have been chosen in person at our nursery payment in full is required before delivery or collection.


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